Privacy Policy

What we collect, why we need it, and who else sees it.

Last updated: 27 October 2026

This Privacy Policy applies between you, the User of this Website, and Studio Santa, the owner and provider of this Website. Studio Santa takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:
Data
collectively all information that you submit to Studio Santa via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
Studio Santa, we or us
Studio Santa, a trading name of Cavoria Limited, a company registered in England and Wales under company number 17434586, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, contactable at hello@studiosanta.co.uk;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
any third party that accesses the Website and is not either (i) employed by Studio Santa and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Studio Santa and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.studiosanta.co.uk, and any sub-domains of this site, unless expressly excluded by their own terms and conditions.
In this Privacy Policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Studio Santa and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Cavoria Limited — trading as Studio Santa — is the “data controller”. This means that Cavoria Limited determines the purposes for which, and the manner in which, your Data is processed. Cavoria Limited is registered with the Information Commissioner’s Office under registration reference ZC271879. You can write to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, or email hello@studiosanta.co.uk.

Data Collected

We may collect the following Data, which includes personal Data, from you:

1. name;
2. gender;
3. contact information such as email addresses and telephone numbers;
4. IP address (automatically collected);
5. web browser type and version (automatically collected);
6. operating system (automatically collected);
7. your child’s first name, age, the town where they live, their interests, something they have achieved this year and what they would like for Christmas;
8. if you order a family song, the names of the people you want in it, how to say them, your family name and the story you tell us (see the section headed “Family songs” below);
in each case, in accordance with this Privacy Policy.

Information about your child

5A.Our service exists to produce a personalised video for a child, so some of the Data above is about a child rather than about you. We only ever receive that information from the adult placing the order. By giving it to us you confirm that you are the child’s parent or guardian, or that you otherwise have their parent or guardian’s permission to provide it.

5B.We ask for the least we need to make the video personal. We do not knowingly collect any information directly from a child, we do not create profiles of children, and we never use a child’s information for marketing, advertising or any form of targeting. The finished video says the child’s details aloud, so please share it only with people you are happy to have that information.

5C.A parent or guardian can exercise any of the rights in the section headed “Your rights” below on their child’s behalf, including asking us to delete the child’s details and the video made from them. Email hello@studiosanta.co.uk.

How We Collect Data

We collect Data in the following ways:

1. data is given to us by you; and
2. data is collected automatically.

Data That is Given to Us by You

Studio Santa will collect your Data in a number of ways, for example:

1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
3. when you make payments to us, through this Website or otherwise;
4. when you elect to receive marketing communications from us;
5. when you use our services;
in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

1. our hosting and security providers keep server logs, which record your IP address and the date and time of the requests your browser makes to the Website. These are used to keep the Website running and secure;
2. we count visits to each page using Vercel Web Analytics, so that we can see which parts of the Website people find useful. It does not use cookies, does not store anything on your device and does not follow you across other websites. It does not build a profile of you, and we cannot use it to identify you;
3. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

1. internal record keeping;
2. improvement of our products / services;
3. transmission by email of marketing materials that may be of interest to you;
4. to write the script and produce the personalised Santa video that has been ordered, to deliver it and let you download it, and to deal with your order enquiries and any refunds;
5. if you order a family song, to write its words, make the music, let you hear and keep it, and deal with any enquiries and refunds about it;
in each case, in accordance with this Privacy Policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
1. soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

third party service providers who provide services to us which require the processing of personal data — to write the scripts and produce the personalised video that has been ordered, to write the words and make the music for a family song if you order one, and to host the website, store the finished video and songs and send order emails;
third party payment providers who process payments made over the Website — to take payment for orders and process any refunds;
relevant authorities — to comply with a legal obligation, a court order or a lawful request;
partner businesses using a Studio Santa branded storefront — so the partner business whose storefront was used to place the order can see and manage the order they referred;

in each case, in accordance with this Privacy Policy.

The service providers referred to in clause 13(a) and (b) are, at the date of this policy:

Company	What it receives	Where
OpenAI	Your child's details, to write the three scripts. For a family song, the names and story you give us, to write the words	United States
HeyGen	The approved script, to record Santa saying it	United States
Kie AI (sunoapi.org)	Family songs only: the words of your song, which include the names you gave us, and a description of the style, to make the music. Never your email address, your account, your order or your payment details	United States
Supabase	Your account, your order and your child's details (our database)	Ireland (EU)
Cloudflare R2	The finished video file, and the song files you listen to and keep	See clause 23
Resend	Your email address, and the emails we send you	Ireland (EU)
Stripe	Your payment. Card details go to Stripe and never reach us	EU / United States
Vercel	Hosting for the website, and visitor numbers (see clause 8)	See clause 23
Railway	The service that renders your video	See clause 23

Santa’s face and voice are created with licensed AI performers. The words, and the child they are for, come from you.

On whether these companies learn from your information: neither of them does. OpenAI, which writes the scripts, does not use anything sent through its interface to train its models, and deletes it within 30 days. HeyGen, which records the video, confirmed in writing on 31 August 2026 that our account is excluded from data training entirely — in their words, that your data will not be used in any way to train or improve their models. That is a change from their standard terms, which do reserve that right, and we asked for it precisely because these videos are made for children.

Family songs

FS1. What we collect. If you order a family song, we also collect your name and email address to make your account, the names of the people you want in it, how to say them, your family name, and the story you tell us: for example a pet, something that made your year, or a message for someone you love. We only receive this from the adult placing the order. By giving it to us you confirm that you are entitled to share it and that any child it is about is yours, or that you have their parent or guardian’s permission. Ordering a song is your choice, and nothing else about your account or any video order depends on it.

FS2. Who receives it. Two companies in the United States handle it for us: OpenAI drafts the words from what you tell us, and Kie AI, which provides the Suno music model through its service at sunoapi.org, turns the words into music. Cloudflare stores the song files. The table under clause 13 says what each receives. We send the words of your song, which include the names you gave us, and a description of the style to our AI music provider in the United States. We never send it your email address, your account, your order or your payment details. The partner whose storefront you used cannot see any of this: they see only the date, the product and the amount of the payment.

FS3. AI. The words are drafted with AI writing software, and you read and approve them before any music is made. The music and the singing voices are made by an AI music model. The singers are not real people.

FS4. Whether they learn from it. Kie AI confirmed in writing on 27 October 2026 that the words we send are not used to train any model, by them or by any third party. They keep the audio files they make for 14 days and their activity logs for up to two months. OpenAI’s position is the one set out under clause 13.

FS5. No processing agreement. Kie AI has told us that it cannot offer a data processing agreement, and everything it holds is processed and stored in the United States. Because of that we keep what we send it to the words of the song and a description of the style, and we never send it anything that identifies you or your order. This is the exception to the safeguards described in clause 25.

FS6. How long we keep it. Songs you do not keep are deleted when your listening window closes. The names, story and words stay in your account so you can download your song and lyric sheet again, until you ask us to delete them or you delete your account. Our music provider keeps its own copies for 14 days and then deletes them. The short sample clips used to check how a name will be sung are deleted after a day.

FS7. Your rights. Everything in the section headed “Your rights” applies. If you ask us to delete your details we remove your song files, the names, the story and the words from our systems, and keep only the record of the payment, which accounts and tax law require us to hold. Copies held by Kie AI are deleted by it within 14 days.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

1. access to your account is controlled by a password and a user name that is unique to you.
2. we store your Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@studiosanta.co.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

1. Right to access— the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct — the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase — the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data — the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability — the right to request that we move, copy or transfer your Data.
6. Right to object — the right to object to our use of your Data, including where we use it for our legitimate interests.
7. Right to complain — the right to raise a complaint with us directly about how we handle your Data.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@studiosanta.co.uk.
If you have a complaint about how we handle your Data, please contact us in the first instance via this e-mail address: hello@studiosanta.co.uk. We will acknowledge your complaint within 30 days, investigate and respond without undue delay and inform you of the outcome.
1. If you are not satisfied with the way your complaint is handled by us, you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers Outside the United Kingdom and European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. In particular, the providers named under clause 13 that are located in the United States will receive the Data described in that table, including your child’s details.
We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example by way of a data transfer agreement incorporating the UK International Data Transfer Agreement, or the UK Addendum to the standard contractual clauses adopted by the European Commission.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
The song provider named in the table under clause 13 is the one exception: it cannot offer a data processing agreement. The section headed “Family songs” says what we do about that.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

Studio Santa may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Studio Santa. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. Studio Santa uses Cookies to operate the Website and to improve your experience of using it. Studio Santa has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
The Website does not set any advertising, analytics or tracking Cookies. Every Cookie it does set is either strictly necessary for the Website to work or is there to provide a feature you have asked for, and Cookie Law does not require us to ask your consent for those. The page-counting described in clause 8 uses no Cookies and stores nothing on your device. Because of all this, the Website does not show a cookie consent banner and there is nothing for you to accept or decline. If we ever introduce Cookies that do require consent, we will ask for it before setting them and update this Privacy Policy.

This Website may place the following Cookies:

Type of Cookie	Purpose
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, the cookies that let you log in to your account and stay logged in.
Functionality cookies	These are used to remember choices you have already made, so that a feature works the way you would expect. On this Website that means remembering what you have typed into the order form so you do not lose it part-way through.

You can find a list of Cookies that we use in the Cookies Schedule below.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

Studio Santa reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

You may contact Studio Santa by email at hello@studiosanta.co.uk.

This Privacy Policy was created on 6 August 2026.

Cookies Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description	Purpose
Authentication session cookie, set by our authentication provider Supabase and named `sb-[project]-auth-token`	To keep you signed in as you move between pages, so you can reach your account and your video library without entering your password again on every page.
Sign-in verification cookie, named `sb-[project]-auth-token-code-verifier`	To confirm that a sign-in or password reset link was opened by the same browser that requested it, which stops someone else using a link intended for you.
Shop cookie, named `santa_studio_storefront`	Some of our partners — garden centres, grottos and similar businesses — have their own shop on this Website. If you arrive through one, this remembers which, so that if you move to another page before ordering, your order is still made through that shop and at its price. It holds only the name of the shop and nothing about you, and it is a session cookie: your browser deletes it when your browsing session ends.

Functionality

We use the following functionality cookies:

Description	Purpose
Order form progress (session storage)	To carry what you have entered on the order form across a sign-in part-way through, so that you do not have to start again. It is cleared when you close the browser tab.
Saved order draft (local storage)	To keep an order you have started but not finished — including the child’s name and the options you have chosen — in your browser on this device, so that you can come back to it. It is deleted when you place the order, and it is no longer used if you do not come back within 7 days.
Family song form progress (session storage and local storage)	To carry what you have typed into the family song form, including the names you give and your story, across a sign-in part-way through, so that you do not have to start again. While you type it is kept in your browser tab and cleared when you close the tab. If you ask us to email you a sign-in link, or follow the sign-in link, a copy is also kept in your browser on this device for up to 2 hours, so that the link, which opens in a new tab, brings you back to your form. It is deleted when you go on to pay or when you are signed in and back at the form, and it is not used after 2 hours.

Questions about any of this? Email hello@studiosanta.co.uk.

See also the FAQ · Terms & Conditions · Terms of Use · Privacy · Cookies