Is this real footage of Father Christmas?
It's a real, complete video — but Santa is a performance, not a recording of a person in a workshop. Santa's voice and face are created with licensed AI performers. The words, and the child they're for, come from you.
Everything else is genuine: a titled opening with your child's name on screen, music throughout, and a closing scene matched to the Santa you picked.
How personal does it actually get?
Santa uses your child's name and age, their town, the things they're into, something they've done well this year, and what they're hoping for at Christmas. You supply all of it in the order form, and it's the reason no two videos are the same.
Do I get to see it before it’s made?
Yes — and this is the part most people are surprised by. We write three different scripts from your answers and show you all three. Pick the one that sounds most like your family, edit every word if you want to, and nothing is recorded until you approve it.
How long does it take?
Most are ready within minutes of you approving the script, and we allow up to 24 hours to be safe. The clock only starts once you've approved — the video is made after that, not before.
When do I need to order by for Christmas?
Order by the end of 21 Decemberand your video will be ready in time for Christmas. Most are ready within minutes of you approving the script, so the deadline isn't about how long it takes — it's so there's room to put things right if anything goes wrong.
You can still order after the 21st, and it will very probably arrive quickly. We just can't promise it, so please don't rely on it as the present.
Our team is away from 24 December to 1 January, back on 2 January. Orders keep running as normal over that period, and if anything fails you'll be refunded automatically without having to chase us — but a reply to an email may have to wait until we're back.
What do I actually receive?
A finished film of roughly two to three and a half minutes depending on the length you choose, in HD, yours to download and keep. Play it on the TV on Christmas morning, or send it on to family.
Can I include more than one child?
Yes, two ways. A family video is one shared video that greets each child by name in turn, for two to four children. A bundle is a separate video for each child, each one fully dedicated to them. Both are shown when you choose what kind of video you want.
Can I cancel, and what if something goes wrong?
You can cancel any time before you approve your script — nothing has been made yet, so you'll get a full refund. Once you approve it, we start recording, and at that point the video is being made specially for your child and can't be cancelled.
If something goes wrong at our end, we try again automatically, and fix it by hand if that doesn't work. If we still can't get your video made, we refund you without you having to ask.
And if the finished video isn't right — Santa says the name wrong, the audio isn't clear, or the message doesn't match what you told us — tell us and we'll re-record it free of charge. If we still can't get it right, you get a full refund. None of this affects your legal rights.
What happens to the details I share about my child?
They're used to make your video and nothing else — we don't sell them and we don't use them for advertising. Writing the script and rendering the video involve specialist AI services, so the details you enter are passed to those providers purely to produce your video.
What is a family song?
A personalised Christmas song written from your own family's story: the names, the pets, the things that made your year. You choose three of ten styles, hear six versions of your song, and keep your favourite.
Is it made by AI? Are the singers real?
Made with AI. The words are drafted with AI writing software and you approve them before any music is made. The music and the singing voices are AI-generated, not real people. We tell you again on the page where you buy, before you pay, so there are no surprises.
How much does a family song cost?
£5.99 includes the song you choose to keep, with your three styles and six versions to listen to. If you love more than one, you can keep others from £1.49, or all five for £4.49.
Do I need to order a Santa video?
No. You can buy a family song on its own. If you have ordered a Santa video you will also find the song offer in your account, on your dashboard and in your library.
How do you get our names right?
You tell us how each name is said, and before you pay you can hear a short sample to check, up to three times. AI singing can still vary from one version to the next. If a name is sung wrongly in a version, you can use your free re-roll of one style while you are listening. And if a song you have kept sings a name wrongly after you told us how to say it, we will replace it free of charge or refund you.
How long can I listen before the versions are deleted?
48 hours from when your versions are ready. After that the versions you have not kept are deleted for good. If you have paid and not chosen by then, we keep the first version of your first style for you and email you to say so.
What happens to our family’s details?
The details you enter on this form, including the names and your story, are sent to OpenAI in the United States to draft the words. We send the words of your song, which include the names you gave us, and a description of the style to our AI music provider in the United States. We never send it your email address, your account, your order or your payment details.
Our music provider has confirmed in writing that the words we send are not used to train any model, by them or by anyone else. Songs you do not keep are deleted when your listening window closes. The names, story and words stay in your account so you can download your song and lyric sheet again, until you ask us to delete them or you delete your account. Our music provider keeps its own copies for 14 days and then deletes them.
The full details are in our privacy policy.
What can I do with the song?
A kept song is yours to play, keep and share with family and friends, including privately online. It is for personal use: please do not sell it, use it in advertising or a product, upload it to streaming services or register it with a collecting society.
Can I cancel?
You can cancel before you pay. Because we start making your song straight away, once your six versions have been made you can no longer cancel, because the song has been made to your own details. If a song you keep is faulty or not as described, you keep your legal rights. The full wording is in the family song terms.